Forte
Oil Plc, an indigenous marketer of refined petroleum products has reached a
partnership agreement with MTN Nigeria, a telecommunications company to jointly
improve customers’ experience through the provision of Walk In Service
Everywhere (W.I.S.E) kiosks at selected Forte service stations nationwide.
This partnership aligns with Forte Oil
Plc’s vision of making its retail outlets a one-stop shop for robust customers’
shopping experience, beyond refueling of vehicles.
At the W.I.S.E kiosks, Forte customers
who are MTN subscribers can now enjoy a complete customer care service such as
sim swaps, bill payments, sim registration, query resolutions, sale of airtime
and other bouquet services right on the forecourt in addition to fuels and
lubricants purchases as well as sundry services such as groceries, laundry, car
wash and auto repair.
In the first phase of the project, MTN
will deploy 100 W.I.S.E kiosks to selected service stations nationwide. This is
poised to increase significantly to 200 at the second phase of the deployment
exercise.
Commenting on the partnership, the
Group Chief Executive Officer, Forte Oil PLC, Akin Akinfemiwa said: “As the
foremost indigenous oil marketing company, Forte Oil Plc is constantly seeking opportunities to meet
and surpass our customers’ needs through the provision of value add services.
“The partnership with MTN reinforces
that vision whilst affirming our commitment to superior service delivery as a
testimony of our partnership with MTN, the foremost telecommunications company
in Nigeria. With this partnership, our customers who are subscribers to the
network will be able to reduce their commuting time and cost in attending to
their telecommunication requirements by visiting Forte Oil Plc retail outlets.”
Chief Executive Officer of MTN, Michael
Ikpoki, said: “At MTN, relationship is a core value and the hallmark for
driving our vision of providing first class services to our customers. We are always
on the lookout for like mind organisations who share same vision of leadership
and innovative approach to bringing our products and services closer to our
customers in a way that enriches their lives.
“We are proud of the partnership with
Forte Oil PLC, a young dynamic organisation, who shares a lot of our values,
especially in the provision of superior service delivery. We are pleased to
leverage their network of over 500 stations nationwide and their 24hour service
in key locations to ensure that our products and services are brought closer to
our dear customers.”
By
Adeniyi Idowu Adunola
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